GENERAL TERMS AND CONDITIONS

The terms set out below are a legal agreement between yourself and Yoga Llama.  Use of this service, in part or in full, confirms your agreement to these terms and conditions.

Yoga Llama reserves the right to amend the Terms & Conditions from time to time and such amendments will be published on the website www.theyogallama.com as well as be communicated to subscribers.  Continued use of the service implies that you accept the amended Terms and Conditions.

Yoga Llama
Yoga Llama incorporates its owners, directors, staff, teachers and associates and is a provider of in-person and digital yoga classes, wellness events, retreats and corporate packages.

Service
The service is the subscription and use of a digital online library of pre-recorded yoga classes.

Eligibility
The use of this service is available to all persons over the age of 18 and you hereby agree that the information provided by you is true and correct and that you are able and competent to enter into this agreement.

User Account
You are required to register an account containing your personal information, login and password details.  To protect your information and profile, you agree not to disclose your account login and password details to another person.  Should you suspect that your account has been breached or accessed by another person, please notify Janita@theyogallama.com immediately to deactivate your account.

By creating an account, you will have access to the digital library according to the specific subscription you activate.  By activating the account and entering into this agreement, you agree not to:

  • Manually, automated or digitally copy, store, modify or distribute any of the material available on this service
  • Collect any information to compile a database
  • Link or incorporate this service to any other website or digital platform
  • Use any part of this service for commercial or advertising purposes
  • Circumvent any digital security and content protection software to copy, store, modify or distribute any of the material available on this service

Service Content
The content contained on this service is protected by intellectual property laws.  Any and all content is provided serves as information only and is not intended to substitute any medical or professional advice, diagnosis or treatment. Should you have any questions or concerns about the information provided on this service, please consult with your physician or fitness professional to seek professional medical or physical advice and do not disregard such professional advice based on the information on this service.  Neither Yoga Llama or any teacher, employee or associate will be held liable for any loss or damage caused by sole reliance on the advice obtained through this service.

Communication
By agreeing to the Terms & Conditions of the service, you consent to receive email communication from Yoga Llama or any of its affiliates or other members of this service. Should you, at any time, wish to cease email notifications and communications, please contact Janita@theyogallama.com.

Payment and fees
Fees are payable according to the package you choose to subscribe to on the Yoga Llama digital library and are subject to change, provided prior notice is given to you, the subscriber.

Yoga Llama uses a third-party payment service to link your credit card to the digital service.  The processing of payments or credits in connection with your use of the digital service is subject to the terms, conditions and privacy policies of the payment processor as well as your financial institution.  Yoga Llama is not responsible for any errors made by the payment processor.  All transaction details will be used in accordance with the Privacy Policy. Payments are non-refundable and there are no credits for partially used periods.  Your access to the digital content will be terminated immediately upon cancellation of your membership.

Equipment
Yoga Llama is not responsible for providing the necessary hardware, software, internet connections or service subscription or payment necessary to access the digital library.  All agreements for services necessary to access the service will expressly be for your own personal account.  Should there be a disruption in the provision of these services, Yoga Llama shall not be held liable for your inability to access the digital library as a result of these disruptions and subscription fees will not be reimbursed.  Yoga Llama is not a service provider and is not responsible for providing any support to access the digital library.

Modification & Discontinuation
Yoga Llama reserves the right to modify or discontinue the service temporarily or permanently at any time without prior notice.

Feedback and Comments
Should you provide feedback or comments to Yoga Llama in connection with the service, you acknowledge that such feedback is not confidential and may be used by Yoga Llama without restriction and without payment to you.  Such feedback or comments may be indefinitely used without restriction for any purpose Yoga Llama deems fit.

Subscription
By creating a profile and entering into a subscription agreement, you have access to the entire online library at any time during the validity period of your monthly subscription.  We automatically bill your chosen payment method monthly on the calendar day corresponding to the commencement of your membership.  We reserve the right to amend the billing timing at any time with prior notice, or should your payment method not be successfully charged.

Termination
You may terminate your membership at any time by unsubscribing from the digital service without any penalties.  Termination of your account is the sole right and remedy with respect to any dispute with Yoga Llama regarding the service or the terms set out.  Should Yoga Llama suspect that you have violated any of the terms set out herein, we reserve the right to terminate your access at any time and pursue legal remedy if necessary.

Limitation of Liability
Neither Yoga Llama nor its affiliates, teachers, staff, suppliers or distributors will be liable for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses even if advised of the possibility of these damages, resulting from your access or use of the service.  Except as otherwise expressly set forth in these terms, the maximum total liability of Yoga Llama, its affiliates, teachers, staff, suppliers and distributors to you for any claim related to the service, whether in contract, tort, or otherwise, is the greater of the amount you paid for the service.  Each provision of these terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is to allocate the risks under these terms between the parties.  This allocation is an essential element of the basis of the bargain between the parties.  Each of these provisions is severable and independent of all other provisions of these terms.  The limitations in this section will apply even if any limited remedy fails of its essential purpose.

Indemnity
You herewith indemnify Yoga Llama, its affiliates, teachers, staff, suppliers and distributors of any costs, damages or expenses, any personal injury, loss or death caused through the use of this service.

Claims
You agree that any cause of action that may arise or is related to the service must commence within 12 months after the cause of action accrues, whereafter it is permanently barred.

Waiver of Severability of Terms
The failure of Yoga Llama to enforce any provision set out in these terms will not constitute a waiver of such right or provision. Any waiver or provision of these terms will be effected only if agreed to, and signed by Yoga Llama.

THE YOGA LLAMA RETREAT TERMS & CONDITIONS

The terms set out below are a legal agreement between yourself and Yoga Llama.  Use of this service, in part or in full, confirms your agreement to these terms and conditions.

Yoga Llama reserves the right to amend the Terms & Conditions from time to time and such amendments will be published on the website www.theyogallama.com as well as be communicated to retreat delegates.  

  • Retreat Booking

By agreeing to these terms and conditions and paying the required deposit or full payment amount, your booking is regarded as a contract between yourself and the Yoga Llama.

  • Payment terms

Payment terms are specified on the website www.theyogallama.com specific to the retreat or event you have chosen to participate in.  Failure to adhere to the payment terms will result in the automatic cancellation of your booking and no refund will be due on automatic cancellation.  Full payment for all retreats is due 8 weeks prior to commencement of the retreat.

  • Cancellation

The Yoga Llama has crafted your retreat or event with much care, time, effort and energy for a small group of attendees to allow for a personal, intimate experience. Our cancellation policy is in place to protect both our guests and ourselves from unexpected costs that may arise as a result of cancellations.  Our cancellation terms are set out below:

  1. Deposit or registration payments are non-refundable
  2. Deposits and any further payments made are transferrable to another attendee, sourced and assigned by the original attendee.  Payments either in part or in full cannot be transferred to an alternative retreat, event, class or consultation.
  3. Cancellation 8 weeks or more prior to the commencement date of the retreat is 100% refundable
  4. Cancellation between 6 – 8 weeks prior to the commencement date of the retreat is 50% refundable.
  5. Cancellation less than 6 weeks prior to the commencement date of the retreat is NON-REFUNDABLE
  6. Cancellation or transfer requests must be received in writing by janita@theyogallama.com within the specified times above.

We understand that circumstances beyond our control or unexpected events occur that give rise to cancellations.  Please read and understand the cancellation policy as no exceptions can be made for any reason whatsoever including, but not limited to weather, injury, illness or any other personal emergencies.  Refunds will not be considered for failure to attend or complete the retreat or part thereof or for arriving late or departing early.

We strongly encourage our guests to take out their own travel insurance when attending international retreats, which should be purchased to cover medical or accidental emergencies as well as cancellation and baggage cover.  The Yoga Llama reserves the right to cancel or amend the retreat or event you have booked with inadequate participant interest or failing to meet the retreat venue minimum guest requirement.  In this case, all payments made to the Yoga Llama will be fully refundable and notification of such cancellation will be given to the guest in writing at least one month prior to the commencement date of the retreat, unless cancellation is as a result of a catastrophic world or natural event beyond our control.  The Yoga Llama will not be liable for any personal expenses, cancellation expenses or change of reservation expenses incurred due to retreat cancellations.

  • Travel Insurance

As specified in point (3) above, we strongly recommend that you take out travel insurance when attending international retreats, which adequately covers you for all activities during the retreat as well as cancellation, illness, emergencies and other related risks.  The Yoga llama shall not be held liable for any logistical, financial or other consequences arising from the lack of adequate insurance.

  • Travel Arrangements

All travel arrangements other than those specified in the inclusions of the retreat price, are your own responsibility and at your own cost.  The Yoga Llama shall not be held liable for any delays, cancellations or irregularities in documentation required for traveling to the retreat destination.  Kindly ensure that you comply with the entry requirements for the host country and that you obtain the necessary visa and/or other legislative documentation required prior to traveling to the retreat destination.  The Yoga Llama shall not be liable for any cancellation or change of reservation costs incurred by failing to comply with statutory and other requirements for travel.

  • Amendments

Occasionally it may become necessary to make amendments to the retreat itinerary, which the facilitators deem necessary to enhance the overall experience of the group and we reserve the right to do so at any time.  Should an amendment to your accommodation become necessary for any reason, we will endeavour to provide accommodation of a similar standard and if a significant change becomes necessary, we will inform you as soon as is reasonably possible prior to your departure.

  • Your Health and Safety

We endeavour to create an unforgettable retreat experience and want to ensure that we communicate honestly and adequately around any risks or concerns regarding your health.

  • It is your responsibility to let your retreat facilitators know if you have any acute or chronic injuries.  Remain present and mindful during the retreat activities and if you experience any pain or discomfort, please stop immediately.
  • Should you suffer from any chronic or acute injuries it is your responsibility to consult with your treating physician prior to the retreat to determine your fitness to participate.
  • If you are pregnant, or under medical supervision, you must inform the facilitators and provide a doctor’s certificate confirming your fitness to participate in the retreat activities.  
  • Please inform us of any mental, physical or emotional conditions that may be triggered or affected by activities offered on retreat.  The Yoga Llama facilitators reserve the right to advise you to desist in the interest of your wellbeing or that of others, and may decline your participation in our retreats if we have any reason to believe that there may be any risk.
  • Unfortunately, the team at the Yoga Llama is not professionally qualified or equipped to treat deep emotional conditions and cannot provide the necessary therapy or support for such conditions.  We are also not medically qualified to offer any treatment or advice for any specific medical conditions you may have.
  • Whilst all reasonable measures are taken to ensure a high standard of health, wellbeing and safety, we cannot be held liable for any injury, accident or health condition directly or indirectly caused during your time on retreat or as a consequence thereafter.

You acknowledge that during the retreat you participate voluntarily in activities and therefore surrender your right to any cause of action against the Yoga Llama, the teachers, facilitators, owners and property arising from any loss, damage or death to any person or property that occurs during your retreat.

  • Our responsibility to you

It is our wish, first and foremost, to create an unforgettable experience for you and as such we will:

  1. Accept accountability for ensuring that the retreat is supplied as described and that all the inclusions and services are executed to a reasonable standard.
  2. We will be prepared and punctual for every retreat activity and class
  3. Offer support and answer any questions that may arise during your retreat

We are, however, not responsible for:

  1. Liability for cancellations, delays, changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil unrest, industrial action, natural disasters, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances and other events beyond our control.
  2. Liability for any injuries that may occur as activities are undertaken at your own risk and are not responsible for any medical, mental or emotional conditions which may develop during or subsequent to the retreat.
  3. Liability for any loss of, or damage to your personal property.  It is your responsibility to ensure that your possessions are kept safe at all times.
  • Your responsibility as our guest
  1. Respect the retreat venue, facilitators and fellow guests by allowing the space and support each person deserves to receive on their retreat.
  2. Participate with an open mind and open heart without any judgement of yourself and others
  3. Share rooms (if applicable) and shared spaces in a respectful, considerate manner
  4. Give your full participation, attention and energy to your environment, your heart and your body to gain every benefit in the most abundant way.
  5. Should a problem arise during your retreat, please inform a facilitator immediately in order for us to find an adequate solution.  Please note, however, that we are not responsible for the individual behaviour of any group member or guest on our retreats.

BOOKING FORM

The Yoga Llama Logo Light