Celebration of Life Retreat Terms and Conditions
Retreat Terms and Conditions
The terms set out below are a legal agreement between yourself, Yoga Llama and Free Spirit Wellness. Use of this service, in part or in full, confirms your agreement to these terms and conditions.
Yoga Llama and Free Spirit Wellness reserve the right to amend the Terms & Conditions from time to time and such amendments will be published on the website www.theyogallama.com / www.freespiritwellness.co.za as well as be communicated to retreat delegates.
1. Retreat Booking
By agreeing to these terms and conditions and paying the required deposit or full payment amount, your booking is regarded as a contract between yourself, Yoga Llama and Free Spirit Wellness.
2. Payment terms
Payment terms are specified on the website www.theyogallama.com / www.freespiritwellness.co.za, specific to the retreat or event you have chosen to participate in. Failure to adhere to the payment terms will result in the automatic cancellation of your booking and no refund will be due on automatic cancellation.
3. Cancellation
The Yoga Llama and Free Spirit Wellness have crafted your retreat or event with much care, time, effort and energy for a small group of attendees to allow for a personal, intimate experience. Our cancellation policy is in place to protect both our guests and ourselves from unexpected costs that may arise as a result of cancellations. Our cancellation terms are set out below:
a.) Deposit or registration payments are non-refundable
b.) Deposits and any further payments made are transferable to another attendee, sourced and assigned by the original attendee. Payments either in part or in full cannot be transferred to an alternative retreat, event, class or consultation.
c.) Cancellation prior to 1 February 2024 is fully refundable, less the non-refundable deposit amount.
d.) Cancellation between 1 February and 1 May 2024 is 50% refundable, less the non- refundable deposit amount.
e.) Cancellation after 1 May 2024 is NON-REFUNDABLE
f.) Cancellation or transfer requests must be received in writing by janita@theyogallama.com and sophia@freespiritwellness.co.za within the specified times above.
We understand that circumstances beyond our control or unexpected events occur that give rise to cancellations. Please read and understand the cancellation policy as no exceptions can be made for any reason whatsoever including, but not limited to weather, injury, illness or any other personal emergencies. Refunds will not be considered for failure to attend or complete the retreat or part thereof or for arriving late or departing early.
We strongly encourage our guests to take out their own travel insurance when attending international retreats, which should be purchased to cover medical or accidental emergencies as well as cancellation and baggage cover. The Yoga Llama and Free Spirit Wellness reserve the right to cancel or amend the retreat or event you have booked with inadequate participant interest or failing to meet the retreat venue minimum guest requirement. In this case, all payments made to the Yoga Llama and Free Spirit Wellness will be fully refundable and notification of such cancellation will be given to the guest in writing at least one month prior to the commencement date of the retreat, unless cancellation is as a result of a catastrophic world or natural event beyond our control. The Yoga Llama and Free Spirit Wellness will not be liable for any personal expenses, cancellation expenses or change of reservation expenses incurred due to retreat cancellations.
4. Travel Insurance
As specified in point (3) above, we strongly recommend that you take out travel insurance when attending international retreats, which adequately covers you for all activities during the retreat as well as cancellation, illness, emergencies and other related risks. The Yoga llama and Free Spirit Wellness shall not be held liable for any logistical, financial or other consequences arising from the lack of adequate insurance.
5. Travel Arrangements
All travel arrangements other than those specified in the inclusions of the retreat price, are your own responsibility and at your own cost. The Yoga Llama and Free Spirit Wellness shall
not be held liable for any delays, cancellations or irregularities in documentation required for traveling to the retreat destination. Kindly ensure that you comply with the entry requirements for the host country and that you obtain the necessary visa and/or other legislative documentation required prior to traveling to the retreat destination. The Yoga Llama and Free Spirit Wellness shall not be liable for any cancellation or change of reservation costs incurred by failing to comply with statutory and other requirements for travel.
6. Amendments
Occasionally it may become necessary to make amendments to the retreat itinerary, which the facilitators deem necessary to enhance the overall experience of the group and we reserve the right to do so at any time. Should an amendment to your accommodation become necessary for any reason, we will endeavour to provide accommodation of a similar standard and if a significant change becomes necessary, we will inform you as soon as is reasonably possible prior to your departure.
7. Your Health and Safety
We endeavour to create an unforgettable retreat experience and want to ensure that we communicate honestly and adequately around any risks or concerns regarding your health.
a.) It is your responsibility to let your retreat facilitators know if you have any acute or chronic injuries. Remain present and mindful during the retreat activities and if you experience any pain or discomfort, please stop immediately.
b.) Should you suffer from any chronic or acute injuries it is your responsibility to consult with your treating physician prior to the retreat to determine your fitness to participate.
c.) If you are pregnant, or under medical supervision, you must inform the facilitators and provide a doctor’s certificate confirming your fitness to participate in the retreat activities.
d.) Please inform us of any mental, physical or emotional conditions that may be triggered or affected by activities offered on retreat. The Yoga Llama and Free Spirit Wellness facilitators reserve the right to advise you to desist in the interest of your wellbeing or that of others, and may decline your participation in our retreats if we have any reason to believe that there may be any risk.
e.) Unfortunately, the teams at the Yoga Llama and Free Spirit Wellness are not professionally qualified or equipped to treat deep emotional conditions and cannot provide the necessary therapy or support for such conditions. We are also not medically qualified to offer any treatment or advice for any specific medical conditions you may have.
f.) Whilst all reasonable measures are taken to ensure a high standard of health, wellbeing and safety, we cannot be held liable for any injury, accident or health condition directly or indirectly caused during your time on retreat or as a consequence thereafter.
g.) You acknowledge that during the retreat you participate voluntarily in activities and therefore surrender your right to any cause of action against the Yoga Llama or Free Spirit Wellness, the teachers, facilitators, owners and property arising from any loss, damage or death to any person or property that occurs during your retreat.
8. Our responsibility to you
It is our wish, first and foremost, to create an unforgettable experience for you and as such we will:
a.) Accept accountability for ensuring that the retreat is supplied as described and that all the inclusions and services are executed to a reasonable standard.
- b.) We will be prepared and punctual for every retreat activity and class
- c.) Offer support and answer any questions that may arise during your retreat
We are, however, not responsible for:
a.) Liability for cancellations, delays, changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil unrest, industrial action, natural disasters, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances and other events beyond our control.
b.) Liability for any injuries that may occur as activities are undertaken at your own risk and are not responsible for any medical, mental or emotional conditions which may develop during or subsequent to the retreat.
c.) Liability for any loss of, or damage to your personal property. It is your responsibility to ensure that your possessions are kept safe at all times.
8. Your responsibility as our guest
a.) Respect the retreat venue, facilitators and fellow guests by allowing the space and support each person deserves to receive on their retreat.
b.) Participate with an open mind and open heart without any judgement of yourself and others
c.) Share rooms (if applicable) and shared spaces in a respectful, considerate manner
d.) Give your full participation, attention and energy to your environment, your heart and your body to gain every benefit in the most abundant way.
e.) Should a problem arise during your retreat, please inform a facilitator immediately in order for us to find an adequate solution. Please note, however, that we are not responsible for the individual behaviour of any group member or guest on our retreats.